Archive for the ‘Help and FAQ’ Category

New functionality: invoice generation!

Friday, April 8th, 2011
By far the most requested feature during the last months was ‘Invoice Integration’. We decided to let the voice of the customer speak and implemented this feature. Here is how it works:

- On event level you can decide if attendees can ask for invoices. If this is switched off, nothing changes from the old functionality (you enter ticket prices and attendees can register and pay online or offline)

- If you switch ‘invoicing’ on, attendees CAN ask for an invoice when they register. In this case they will be asked to enter their invoicing details (organisation name, adress, VAT number). After the registration process an electronic invoice (PDF) for the total order amount will be generated and sent by email.

An overview of the different steps:

1. Enter your invoicing details: you can do this in the screen ‘account settings’.

2. For a new event you can switch on invoicing. You do this on the screen ‘define tickets and prices’, on event level

3. Now attendees can ask for invoices. If they do, they have to fill in the invoice-related fields (organisation, address, VAT number)

4. After completing the booking process, attendees receive their tickets and invoices

Important consequences for pricing and VAT:
When working with ‘invoicing’ is switched on for an event, it is important to know that the prices will be augmented with a VAT percentage. Here is how this works:

  • On account level you enter your VAT number and a VAT percentage. The reason we let you enter a VAT percentage is that this differs from country to country. In Belgium for example, it is 21%, but in other countries different VAT tariffs apply.
  • The VAT percentage that you enter will be added to the ticket prices you have defined, to result in the total price (incl VAT). This rule is valid for both attendees that ask for an invoice, and those that don’t.
  • There is one exception on this rule. When an attendee asks for an invoice AND the attendee has a VAT number from another country than the organiser, VAT is not applicable and no VAT will we added to the price.

Example:

  • You are an organiser from country AB (VAT number ABxxxxxxx), in which a VAT percentage of 21% applies so you enter this percentage in your account settings
  • You enter your event details and switch on the possibility for your attendees to ask invoices. Note: all invoices will contain your invoicing details and the VAT percentage you entered. You enter this information on your account settings.
  • Case 1: The attendee asks no invoice. The VAT percentage of 21% will be added to the ticket price you have defined. The registration process continues as usual (booking, online/offline payment, the tickets are sent). No invoice will be sent.
  • Case 2: The attendee asks for an invoice, and enters the mandatory invoicing details.
    • Case 2.A: the VAT number of the participant is from the same country as yours (Number type: ABxxxxxxxx). In this case the VAT percentage will be added to the ticket price. The registration process continues as usual (booking, online/offline payment, the tickets are sent), and the invoice is sent.
    • Case 2.B: the VAT number of the participant is NOT from the same country as yours (Number type: XYxxxxxxxx). In this case the VAT percentage will NOT be added to the ticket price. The registration process continues as usual (booking, online/offline payment, the tickets are sent), and the invoice is sent.

Now, we know that the VAT rules as described here will not cover all specific cases that can occur. In order to keep it simple we have chosen (together wit our customers) to work like this because it covers most cases with a simple set of rules.

Note this feature is still in beta, some forgive is the little bugs that might still appear!

Setting up a PayPal account to collect online payments

Friday, February 11th, 2011

Setting up a PayPal account to start collecting online Payments is quick and easy, and we want to share with you how to do so.

Step 1

Go do www.paypal.com

Step 2

Click on “sign up”

Step 3

Choose the right account type “Premier” or “Business”. Those are the only accounts that will allow you to take credit card payments as well. If you already have a PayPal account, you can opt to upgrade as well.

Step 4

Fill in all data.

Step 5

PayPal will send you an activation mail. Don’t forget to click this link. Without first activating, you will not be able to take in online Payments via credit card.

Step 6

Log on to www.fikket.com, and start using the same email address as the one you used in PayPal to sign up. Ticket sales revenue will directly arrive on your PayPal account, so that you start collecting money instantly!

You are done! As from now, all the ticket sales money will be directly put on your PayPal account.

Early birds?

Friday, June 25th, 2010

People like to be treated “special”. To receive something exclusive. You can give your attendees for your next event something special, by offering early bird prices.

Early bird tickets are tickets with a lower price. They are typically valid only till a specific date. This creates an urgency or a need to buy them right here, right now. People that are still in doubt wheter to attend or not might decide to buy their ticket if they see that there are early bird prices. Since after this specific date, they will have to pay more for the same ticket!

How to do this with Fikket?

1 – Create a new ticket type called for example EARLY BIRD

2 – When the early bird period is over, delete the ticket type.

Did you expect more complexity? Sorry folks…

How to validate tickets at entrance?

Wednesday, June 16th, 2010

When people book their tickets, they will get an email with their ticket. This is how such a ticket looks. There are two important parts: (a) is the code, and (b) is the payment method.

The payment method tells you if the ticket has been paid ONLINE (with any credit card or with PayPal) or if the ticket OFFLINE (this is under your own control, for example at entrance).

You, as an organisor, are able to get per event a full participant list, including all unique codes and payment methods. This is an extract of such a participant list:

So what do you do at entrance? There are two possibilities:

  1. A manual check. You print the list of participants, and manually you check the tickets against the list.
    - If the code is not in the list, then the ticket is not valid.
    - If the code is in the list, and the payment method is OFFLINE, then the organisor (you!) has to ensure that the ticket is paid. This can be at entrance, but also via invoice after the event took place
    - If the code is in the list, and the payment method is ONLINE, then all is OK. The person can enter. Don’t forget to indicate that this code is already used, so that another person with the same code can not enter!
  2. A box office scanner software:
    A simple USB scanner connected to your laptop can do the same checks as the one described above, but completely automated. There are many softwares out there that can do this job for you. Often you can buy them together with a USB scanner. In the meantime, at Fikket, we are working ourself on a little piece of software that will be made available to you through the Fikket website. Please send us an email if you would like some more information on this.

Collect money online, with or without PayPal

Wednesday, May 12th, 2010

With Fikket you can take your ticket sales for your next event online. That way, you can save a lot of administration time for your next event, seminar, course workshop or theater. Attendees can pay with PayPal or any credit card.

In order to collect your money online, you have two possibilities:

  1. You want to have the money instantly on your account. For this you need a PayPal account.
  2. You don’t want to set up a PayPal account? Then you will receive the money from the ticket sales at the end of each month. You provide us with your bank account number in your Fikket settings, and we transfer you at the end of each month the money.

Setting up a PayPal account is quick and easy, and we want to share with you how to do so.

Step 1

Go do www.paypal.com

Step 2

Click on “sign up”

Step 3

Choose the right account type “Premier” or “Business”. Those are the only accounts that will allow you to take credit card payments as well. If you already have a PayPal account, you can opt to upgrade as well.

Step 4

Fill in all data.

Step 5

PayPal will send you an activation mail. Don’t forget to click this link. Without first activating, you will not be able to take in online Payments via credit card.

Step 6

Log on to www.fikket.com, go to “my account” and provide your PayPal account. This is the email address that you used to sign up for PayPal.

You are done! As from now, all the ticket sales money will be directly put on your PayPal account.